1. Introduction

 

Yoga Fit Malaysia ("Yoga Fit," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and explains how we collect, use, disclose, and protect your personal data when you visit our website, use our mobile application, sign up for membership, attend our classes, or otherwise interact with us.By accessing our website, registering for membership, or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.

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2. Personal Data We Collect

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We may collect the following categories of personal data:

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• Identification information: Full name, NRIC/passport number, date of birth, gender

• Contact information: Phone number, email address, mailing address

• Membership and billing information: Payment card details, billing address, transaction history, membership plan details

• Health and fitness information: Health declarations, injury history, fitness goals, emergency contact details (collected where necessary for class safety)

• Usage data: Class attendance records, booking history, preferences

• Technical data: IP address, browser type, device information, cookies, and website usage data

• Marketing preferences: Communication and subscription preferences

• Images and recordings: Photographs or videos taken during studio events or classes (with consent, where applicable)

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3. How We Collect Your Personal Data

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We collect personal data through:

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• Membership registration forms (online or in-studio)

• Our website and mobile application

• Class bookings and check-ins

• Customer service interactions (phone, email, WhatsApp, live chat)

• Marketing sign-ups, contests, or promotional offline & online campaigns

• Cookies and similar tracking technologies on our website

• Social media interactions (e.g., Meta/Instagram/Facebook ads and pages)

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4. Purpose of Collection and Use

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We use your personal data for the following purposes:

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• Processing membership registration, renewals, and payments

• Managing class bookings, schedules, and studio access

• Communicating important updates, class changes, or safety notices

• Ensuring instructor awareness of health/injury considerations during classes

• Responding to enquiries, feedback, and complaints

• Sending promotional offers, newsletters, and marketing communications (where you have opted in)

• Improving our services, website, and customer experience

• Complying with legal, regulatory, and contractual obligations

• Fraud prevention and account security

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5. Disclosure of Personal Data

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We do not sell your personal data. We may disclose your personal data to:

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• Service providers: Payment processors, IT and hosting providers, CRM/booking software providers, email/SMS marketing platforms

• Instructors and studio staff: Limited health and safety information necessary for class instruction

• Franchise partners or affiliated studios (if applicable), for membership access across locations

• Legal and regulatory authorities: Where required by Malaysian law or to protect our legal rights

• Business transferees: In the event of a merger, acquisition, or sale of business assets

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All third parties are required to protect your personal data in accordance with applicable law and only process it for the purposes specified.

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6. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to:

• Enable core website functionality

• Analyze website traffic and user behavior

• Personalize content and advertisements (including Meta/Facebook Pixel for ad retargeting)

 

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

 

7. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include secure payment gateways, restricted staff access, and regular system reviews.

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However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

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8. Data Retention

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We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., tax and accounting obligations under Malaysian law). Once no longer needed, personal data will be securely deleted or anonymized.

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9. Your Rights Under the PDPA

 

As a data subject under the Malaysian PDPA, you have the right to:

• Access your personal data held by us

• Correct inaccurate or outdated personal data

• Withdraw consent for marketing communications or specific data processing activities

• Limit processing of your personal data in certain circumstances

• Lodge a complaint with the Personal Data Protection Department of Malaysia if you believe your data has been mishandled

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To exercise any of these rights, please contact us using the details in Section 12 below. We may require proof of identity before processing your request, and a reasonable processing fee may apply as permitted under the PDPA.

 

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

 

11. Children's Privacy

Our services may accommodate minors (e.g., youth or family yoga classes) with parental or guardian consent. Where we knowingly collect personal data from a minor, we do so only with verified consent from a parent or legal guardian.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

 

Yoga Fit Malaysia

202603063307 (003831015-W)

THE ROW STUDIO LEVEL 1, NO 28,30,32, JALAN DORAISAMY 50300 KUALA LUMPUR WILAYAH PERSEKUTUAN

Email: yogafitmalaysia@gmail.com

Phone: +60 11 6290 1123

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

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This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010.